Customer Satisfaction Survey

At Lazarus we want to keep improving. This brief survey (approximately 5 minutes) will help us understand what we are doing well and where we can improve. Responses are completely anonymous and confidential. Thank you for your time and trust.

Block 1: About your organization

1. In which country is your organization located? *

Please select your country

2. What type of relationship does your organization have with Lazarus? *

Insurance company / Reinsurer

Broker / Intermediary

Partner

3. Approximate size of your organization *

Small (less than 50 employees)

Medium (50-250 employees)

Large (more than 250 employees)

4. In which business segment do you mainly work with Lazarus? *

Personal Lines (Individuals)

Commercial Lines (Companies / SMEs)

Industrial Risks (Large risks)

Multiple segments

Block 2: Recommendation

5. On a scale of 0 to 10, how likely are you to recommend Lazarus to a colleague or professional contact? *

0 = Not at all likely 10 = Very likely

6. (optional)

Block 3: Preventive services

This section applies if your organization uses our preventive services (TrackAlert, vulnerability analysis, monitoring, etc.)

7. Does your organization use preventive services from Lazarus? *

Yes

If you answered "Yes", please rate from 1 to 10:

8. Ease of activation and use of preventive services *

9. Usefulness of preventive services for your business *

Block 4: Incident experience

This section only applies if you have managed an incident with Lazarus

10. Has Lazarus managed cybersecurity claims in which one of your policyholders was involved? *

Yes

If you answered "Yes", please rate from 1 to 10:

11. Response speed *

12. Clarity of communication *

13. Technical level of the team *

14. Satisfaction with the final result *

15. Is there anything that positively surprised you or that we should have done differently? (optional)

Block 5: General service evaluation

16. Please rate the following aspects of our collaboration (scale 1-10):

Team proactivity (anticipation, initiative) *

Quality and clarity of reports *

Onboarding and integration process *

Transparency in offers and pricing *

Accessibility and availability of the team *

Block 6: Looking ahead

17. Looking to the future, is there any additional service or capability you would like Lazarus to offer? (optional)

18. If you could change one thing about Lazarus, what would it be? (optional)

Thank you very much for your time and responses.
Your opinion is very valuable to us and will help us continue to improve.